ICA40211 Certificate IV in Information Technology Support

This qualification provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core untils with the potential for inclusion of a range of broader industry-specific untils in the areas of service desk, database,sustainability and network support to suit particular needs.

 

There are 8 core units plus 14 elective units chosen which are relevant to the work outcome and meet local industry needs.

 

CORE UNITES

CODE   UNIT

BSBOHS402B   

Contribute to the implementation of the OHS consultion process

BSBSUS301A

Implement and monitor environmentally sustainable work practices

ICAICT401A  

Determine and confirm client business requirements

ICAICT408A    

Create technical documentation

ICAICT418A

Contribute to copyright, ethics and privacy in an IT environment

ICASA307A

Install, configure and secure a small office home office network

ICASA410A

Identify and resolve client IT problems

ICASAS412A

Action change requests                

 

ELECTIVE UNITS

CODE UNIT
ICASAS416A                 

Implement maintenance procedures

ICASAS426A

Locate and troubleshoot IT equipment and software faults

ICAPRG405A

Automate Process

ICANWK404A

Install, operate and troubleshoot a small enterprise branch network

ICANWK405A

Build a small wireless local area network

ICANWK406A

Install, configure and test network security

ICANWK408A

Configure a desktop environment

ICANK409A

Create scripts for networking

ICANWK401A

Install and manage a server

ICADBS409A

Monitor and administor a database

ICADBS412A

Build a database

ICAPRG425   

Use structured query language

ICADBS401A

Identify physical database requirements

ICADBS402A

Complete database backup and restore

 

ELA BEACH, CORONATION
Certificate III in IT or Equivalent

 

ENROL TODAY

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