Certificate 3 in Business to Business Sales


PGISIR30316 Certificate 3 in Business to Business Sales
This qualification reflects the role of individuals who sell products to other businesses and build strong business to business relationships. These individuals possess a range of well-developed skills where discretion and judgement is required. They may provide support within a team.

This qualification provides a pathway to work in businesses that supply products or services to other businesses such as wholesalers.

Individuals with this qualification are able to perform roles such as business to business sales officer, sales representative and customer service officer.


There are 10 units of competencies in this course. Five units are core units and the other five are elective units.

To pass this course, individuals must satisfactorily complete all assessment requirements for all units.


Units of competencies

  • PGISIRWSLS004 Optimise customer and territory coverage
  • PGISIRXCEG003 Build customer relationships and loyalty
  • PGISIRXCEG005  Maintain business to business relationships
  • PGISIRXIND001 Work effectively in a service environment
  • PGISIRXWHS002 Contribute to workplace health and safety
  • PGIBSBCUE304 Provide sales solutions to customers
  • PGISIRXRSK001 Identify and respond to security risks
  • PGISIRWSLS002 Analyse and achieve sales targets
  • PGISIRWSLS003 Build sales and branded products
  • PGISIRXSLS001 Sell to the retail customer