Certificate IV in Hospitality (Supervision)

This qualification provides the skills and knowledge for an individual to be competent in skilled operations and team leading or supervision in the Hospitality Industry. Work would be undertaken in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. The qualification is suitable for an Australian apprenticeship pathway.

There are 14 core units 12 elective selected to meet workplace outcomes and local industry needs eg in Supervion or Accommodation.


SITHIND003A Provide and coordinate hospitality service
SITXCCCS002A Provide quality customer service
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXCOM003A Deal with conflict situations
SITXFIN003A Interpret financial information
SITXOHRM001A Coach others in jobs skills
SITXHRM005A Lead and manage people
SITXINV001A Receive and store stock
SITXINV001A Control and order stock
SITXMGT001A Monitor work operations
SITXOHS001B Follow health, safety and security procedures
SITXOHS002A Follow workplace hygiene procedures
SITXOHS004B Implement and monitor workplace health, safety and security practices


Grade 12 Certificate or Equivalent


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